We want you to subscribe because the research is useful, not because you are locked in. This policy explains when a payment can be refunded.
Subscriptions (PSX and Global)
- First purchase, 3-day window: if a plan is not for you, ask within 3 days of activation of your first paid subscription in that market and we will refund it in full.
- After that, monthly subscriptions are not refunded for partial periods. Switch renewal off and you keep access until the period ends.
- Annual subscriptions cancelled within 14 days of activation are refunded minus one month at the monthly price. After 14 days they run to the end of the year.
- Each market is handled separately: refunding a PSX plan does not affect your Global plan, or the other way round.
- Upgrades are not refunded separately; the credit for unused Pro time has already been applied to the Premium price.
Courses
- Full refund if you cancel 7 or more days before your batch starts.
- 50% refund if you cancel less than 7 days before the start, or before the second session of the batch.
- No refund after the second session, but you may ask to move once to a later batch of the same course, subject to seats.
- If we cancel or reschedule a batch and the new dates do not suit you, you receive a full refund.
What is not refundable
Trading losses or missed gains, periods already used, payments for accounts suspended for sharing or redistributing paid content, and differences caused by bank or wallet charges.
Payment errors
If you paid twice, paid the wrong amount, or paid for an order that expired before we confirmed it, we refund the difference or the duplicate in full, or apply it to your order if you prefer.
How to request a refund
- Contact us from the email address on your account with your order number (it starts with SM-).
- Tell us the account to refund to: the same bank account, JazzCash or Easypaisa number you paid from.
- We reply within 2 business days and send approved refunds within 7 business days. Access for the refunded period ends when the refund is approved.
Questions about this policy? Contact us.